Terms of Service

1. Agreement to these Terms

These Terms of Service (the "Terms") are a legally binding agreement between you and Peerprinter Inc. ("Company", "we", "us", or "our"), a company registered in Canada at 4915 Natkarni Cres., Mississauga, Ontario, Canada. We operate Kittychat at https://www.kittychat.ai and in the Kittychat web application. You can contact us at hello@kittychat.ai.

By creating an account or using the Service, you confirm that:

• you have read, understood, and agree to these Terms and our Privacy Policy;
• you are at least 18 years old (or the age of majority where you live) and have the legal capacity to enter into this agreement;
• if you use the Service on behalf of a business or other organization, you are authorized to bind it to these Terms. In that case, "you" also means that organization.

If you do not agree to these Terms, do not use the Service. If you have a question about them, email us at hello@kittychat.ai.

2. Definitions

3. The Service

Kittychat lets you automate messaging on your Connected Accounts. Features include auto-DMs triggered by keywords, automatic comment replies, Story mention replies, follow checks, scheduled and bulk DMs, lead forms, and optional AI features. The features and limits of each Plan (such as the number of Connected Accounts, monthly auto-DMs, and AI replies) are shown on our pricing page and may change as described in Section 18.

• The Service is intended for business and professional use by creators, sellers, and organizations. You may use it for legitimate commercial purposes such as marketing, promotions, sales, and customer support.
• Some features may be labeled "beta" or "preview". These are provided for testing, may change or be removed, and may be less reliable.
• The Service is not designed to store or process regulated data such as health records, payment card data, or government identification numbers. Do not use it for that purpose.
• To use the Service, you need an internet connection and an up-to-date version of a major browser (such as Chrome, Safari, Firefox, or Edge) with JavaScript enabled.

4. Your account

• You must provide accurate, complete, and up-to-date information when you register, and keep it updated.
• You are responsible for keeping your password confidential and for all activity under your Account. Tell us right away at hello@kittychat.ai if you suspect unauthorized use.
• You may not use a name, username, or brand you have no right to use, or one that is offensive or misleading.
• You may not share one Account among unrelated businesses or resell access to it, unless we agree in writing.
• If you give team members access to your Account, you are responsible for what they do.

5. Connecting Instagram and TikTok accounts

• You connect accounts only through the official login and authorization flows of Instagram, Meta, and TikTok. We never ask for your social media password.
• You confirm that you own each Connected Account or are authorized to manage it, and that connecting it to the Service does not break any agreement you have with the platform or anyone else.
• By connecting an account, you allow us to access and use it through the platform's API to provide the features you turn on, as described in our Privacy Policy.
• You can disconnect an account at any time in the Service or in the platform's settings. Automations for that account will stop working.

6. Subscriptions, billing, and cancellation

In short: paid Plans are billed in advance and renew automatically until you cancel. You can cancel at any time by switching to the Free plan, and your paid features continue until the end of the period you have paid for.

Billing and renewal

• Paid Plans are billed in advance on a monthly or annual basis ("Billing Cycle"), depending on the Plan you choose.
• Your subscription renews automatically at the end of each Billing Cycle at the then-current price, unless you cancel it before the renewal date. You authorize us, through our payment processors (Stripe or Square), to charge your payment method for each renewal without asking you again.
• You must provide accurate billing information, such as your name, email address, country, business name, and tax number where applicable, and a valid payment method (for example a credit card, Apple Pay, or Google Pay).
• Prices are shown in US dollars unless stated otherwise. Prices do not include taxes. You are responsible for any sales tax, VAT, GST, or similar taxes that apply where you are located.
• If a payment fails, we may retry the charge, send you an invoice to pay manually, and suspend paid features until payment is received.

Plan changes and usage limits

• Upgrades take effect immediately. Upgrading from the Free plan to a paid Plan starts a new Billing Cycle from that day.
• Downgrades take effect from your next billing date. Until then, the limits of your current Plan remain.
• If you reach a usage limit of your Plan (such as monthly auto-DMs or AI replies), the related features may stop until the next Billing Cycle or until you upgrade.

Cancellation

You can cancel at any time by switching to the Free plan in Account settings → Subscription, or by emailing hello@kittychat.ai. Cancellation takes effect at the end of your current Billing Cycle. You keep access to your paid features until then, and you will not be charged again.

Price changes

We may change our prices. We will give you reasonable advance notice by email before a price change applies to your subscription, and it will take effect from your next Billing Cycle after the notice period. If you do not agree to the new price, you can cancel before it takes effect.

We may refuse or cancel an order in case of suspected fraud, errors in pricing or descriptions, or if the Service is unavailable. If we cancel an order you have already paid for, we will refund it.

7. Refunds

Except as described below or required by law, fees already paid are non-refundable. This includes partial Billing Cycles, unused periods, and unused message credits.

• If we terminate your subscription for reasons other than your breach of these Terms (see Section 22), we will refund the prepaid fees for the unused part of your Billing Cycle.
• If you believe you were charged in error, contact us within 30 days of the charge at hello@kittychat.ai and we will review it.
• Nothing in this section limits any refund or withdrawal rights you have under mandatory consumer protection laws where you live.

8. Free plan, trials, and promotions

• The Free plan is offered at no cost with the limits shown on our pricing page. Messages sent on the Free plan may include a short line introducing Kittychat.
• We may change or discontinue the Free plan, trials, discounts, or promotional offers at any time. Abusing them is not allowed. For example, you may not create multiple Accounts to get repeated trials or discounts.
• Contests, giveaways, or other promotions we run may have their own rules. If those rules conflict with these Terms, the promotion rules apply to that promotion.
• If you run giveaways or promotions for your own Audience using the Service, you are responsible for their rules, prizes, and compliance with law and platform policies.

9. Your content and your messages

In short: your Content stays yours, and you are responsible for it and for every message sent from your Connected Accounts.

• Ownership. You keep all rights to your Content. You give us a worldwide, non-exclusive, royalty-free license to host, copy, process, transmit, and display your Content only as needed to provide, secure, and improve the Service for you. This license ends when your Content is deleted from the Service, except for backup copies that are deleted on our regular schedule.
• Your responsibility. You are solely responsible for your Content and for every message, reply, and comment sent from your Connected Accounts through the Service, whether you wrote it, an automation sent it, or AI generated it.
• Rights. You confirm that you have all the rights needed to use your Content, and that it does not infringe anyone's intellectual property, privacy, publicity, or other rights.
• Consent and messaging laws. You are responsible for having a lawful basis to message your Audience and for complying with applicable privacy, consumer protection, advertising, and anti-spam laws. This includes clearly disclosing advertisements and sponsored content where required.
• Audience data. When you collect information from your Audience (for example through lead forms), you are the data controller and must provide your own privacy notice and handle their requests. See Section 17.
• We do not review your Content before it is sent, but we may remove or block Content that we reasonably believe breaks these Terms or the law.

10. Prohibited uses

You may not use the Service, or help anyone else use it:

1. for any unlawful, fraudulent, or deceptive purpose, or to promote illegal goods or services;
2. to send spam or unsolicited messages, or to message people in ways that break the platforms' messaging rules;
3. in any way that violates the terms or policies of Instagram, Meta, TikTok, or any other platform the Service connects to, including rules on automation, messaging windows, and inauthentic behavior;
4. to buy, sell, or artificially inflate followers, likes, comments, or other engagement;
5. to harass, threaten, defame, or discriminate against anyone, or to send hateful, sexually explicit, or violent content;
6. to impersonate any person or business, or misrepresent your identity or affiliation;
7. to collect or request sensitive personal data (such as health information, passwords, payment card numbers, or government ID numbers) through automations, lead forms, or AI features;
8. to infringe anyone's intellectual property or other rights;
9. to upload viruses or malicious code, or to interfere with the security, performance, or integrity of the Service;
10. to access the Service by scraping, bots, or any automated means other than the interfaces we provide, or to access other users' Accounts or data;
11. to copy, decompile, reverse engineer, or try to extract the source code of the Service, except where the law expressly allows it;
12. to resell, sublicense, or rent the Service, or use it to build a competing product, unless we agree in writing;
13. to abuse free plans, trials, discounts, or referral programs.

We may investigate suspected violations and take appropriate action, including removing Content, limiting features, suspending or terminating Accounts, and reporting unlawful activity to the authorities.

11. Third-party platforms (Instagram, Meta, TikTok)

In short: the Service works through the official APIs of Instagram, Meta, and TikTok. We do not own or control these platforms.

• These platforms may change, limit, suspend, or discontinue their APIs, features, policies, or rate limits at any time, with or without notice. This may change, degrade, or disable some or all features of the Service.
• We are not responsible for errors, outages, delays, rate limits, data loss, failed or delayed message delivery, incorrect follow-status detection, or other problems that originate from Instagram, Meta, TikTok, or their systems.
• We do not guarantee that any auto-DM, reply, or other message will be delivered, delivered on time, or delivered to the intended recipient. Delivery ultimately depends on the platform.
• A platform may, at its own discretion, restrict, limit the reach of, suspend, or disable your account or its messaging or commenting abilities. Using any automation tool carries this risk. You accept this risk, and we are not responsible for any such restriction or loss.
• You are solely responsible for complying with Meta's Platform Terms, Instagram's Terms of Use and Community Guidelines, TikTok's Terms of Service and Community Guidelines, and all other applicable platform policies.
• Our approval or access status with a platform may change. If a platform revokes or limits our access, we may suspend or discontinue the affected features. If this permanently removes a core feature of your paid Plan, you may cancel, and we will refund the unused part of your current Billing Cycle.

12. AI features

In short: AI features are optional and can make mistakes. You are responsible for checking what the AI sends to your Audience.

The Service includes optional AI features, such as the AI DM inquiry chatbot, draft mode, and AI message variation. These features use third-party AI models, currently the OpenAI API. We do not own, train, or control these models.

• AI output may be inaccurate, incomplete, outdated, misleading, or made up ("hallucination"). We make no warranty about the accuracy, reliability, or suitability of AI output.
• We are not responsible for misinformation, incorrect answers, inappropriate responses, or omissions produced by the AI, or for the consequences of you or your Audience relying on them.
• AI output is not professional advice (including legal, medical, financial, or tax advice) and must not be relied on as such.
• You are responsible for configuring, reviewing, and monitoring the AI features, for the data and instructions you give them, and for all AI-generated content sent under your account and brand. You can use draft mode to approve replies before they are sent.
• You are responsible for telling your Audience that they are talking to AI where the law requires it.
• AI features depend on third-party providers. Their outages, limits, pricing, model changes, or policy changes may affect or interrupt these features.
• Content you submit to AI features is sent to the AI provider for processing. See our Privacy Policy for details.

13. Intellectual property and license

The Service, including its software, design, text, graphics, logos, and the "Kittychat" name, is owned by the Company or its licensors and protected by copyright, trademark, and other laws. Your Content is not included (see Section 9).

Subject to these Terms and your Plan, we grant you a limited, non-exclusive, non-transferable, non-sublicensable, revocable license to use the Service for your own business purposes during your subscription. This includes installing our chatbot widget on websites you control. All rights not expressly granted are reserved. You may not use our trademarks without our prior written permission.

14. Feedback

We welcome bug reports, suggestions, and ideas ("Feedback") at hello@kittychat.ai or on our feature request board. If you send us Feedback, you grant us a perpetual, irrevocable, worldwide, royalty-free license to use it for any purpose without obligation or payment to you. Please do not include confidential information in Feedback. We may already be developing similar ideas.

15. Copyright complaints (DMCA)

We respect intellectual property rights. If you believe that content sent or hosted through the Service infringes your copyright, email a notice titled "Copyright Infringement" to hello@kittychat.ai. Under the U.S. Digital Millennium Copyright Act (17 U.S.C. § 512(c)(3)), your notice must include:

• your physical or electronic signature, as the copyright owner or a person authorized to act on their behalf;
• a description of the copyrighted work, and where the allegedly infringing material is located (for example a URL);
• your address, telephone number, and email address;
• a statement that you believe in good faith that the use is not authorized by the copyright owner, its agent, or the law;
• a statement, under penalty of perjury, that the information in your notice is accurate and that you are the copyright owner or authorized to act on their behalf.

You may be liable for damages if you knowingly make a false claim. We may terminate the Accounts of repeat infringers.

16. Third-party websites and services

The Service may link to or work with third-party websites and services that we do not own or control, such as payment processors, our feature request board, our affiliate program (run through a third-party app), and our support portal. Their own terms and privacy policies apply. We are not responsible for their content, products, or practices, and a link does not mean we endorse them.

17. Privacy and data protection

Our Privacy Policy explains how we collect and use personal data, and forms part of these Terms.

• For personal data about your Audience that we process through the Service, you are the data controller and we act as your data processor. We process that data only to provide the Service according to your settings and instructions, apply appropriate security measures, and help you respond to data requests as reasonably possible.
• You are responsible for your own compliance as a controller, including having a lawful basis, giving notice to your Audience, and responding to their requests.
• If you need a separate data processing agreement (for example under the GDPR), contact us at hello@kittychat.ai.

18. Service availability and changes

• We work to keep the Service available, but we do not guarantee that it will be uninterrupted or error-free. We do not offer an uptime guarantee or service credits.
• For planned maintenance that will noticeably interrupt the Service, we will try to notify you by email or on the website at least 3 days in advance. For unplanned interruptions, we will inform you as soon as reasonably possible. Interruptions caused by Instagram, Meta, TikTok, or other providers may happen without notice.
• We may add, change, or remove features and Plan limits to improve the Service or to respond to legal, security, or platform requirements. If a change significantly reduces the paid features you are currently using, we will notify you in advance where possible, and you may cancel and receive a refund of the unused part of your current Billing Cycle.
• You are responsible for keeping your own copies of important data. You can export your leads as a CSV file at any time.

19. Disclaimer of warranties

To the maximum extent permitted by law, the Service is provided "as is" and "as available". The Company makes no warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, non-infringement, accuracy, or that the Service will be uninterrupted, secure, or error-free. We do not guarantee any particular business result, such as sales, followers, or engagement. Some jurisdictions do not allow the exclusion of certain warranties, so some of these exclusions may not apply to you.

20. Limitation of liability

In short: if something goes wrong, our total liability is limited to one month of the fees you paid us.

To the maximum extent permitted by law:

• The Company and its officers, directors, employees, and agents will not be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages.
• The Company is not liable for financial or economic loss arising from any interruption, suspension, delay, degradation, or failure of the Service, whether caused by us, by Instagram, Meta, TikTok, AI providers, or any other cause. This includes lost sales, revenue, profits, customers, or followers, missed marketing or campaign opportunities, wasted advertising spend, business interruption, loss of data, and loss of goodwill or reputation.
• We are not liable for events beyond our reasonable control, such as power or internet outages, platform outages, cyberattacks by third parties, natural disasters, war, riots, strikes, or government action.
• Maximum compensation: our total liability for all claims combined is limited to the subscription fee you actually paid for the single most recent monthly Billing Cycle before the event giving rise to the claim. For annual subscriptions, this is one twelfth (1/12) of the annual fee you paid. Users on the Free plan are not entitled to monetary compensation.

Nothing in these Terms excludes or limits liability that cannot be excluded or limited by law, including liability for death or personal injury caused by negligence, for fraud, or for intentional or grossly negligent misconduct, or your rights under mandatory consumer protection laws.

21. Indemnification

You agree to defend, indemnify, and hold harmless the Company and its affiliates, officers, directors, employees, and agents from any third-party claims, losses, liabilities, and expenses (including reasonable legal fees) arising from: (1) your Content or any message sent from your Connected Accounts; (2) your breach of these Terms; (3) your violation of any law or platform policy; or (4) your violation of any third-party right, including privacy and intellectual property rights. We will notify you of any such claim and may choose to control its defense, in which case you agree to cooperate with us.

22. Suspension and termination

By you

You may stop using the Service at any time. To end a paid subscription, cancel it as described in Section 6. To delete your Account and data, follow the steps in our Privacy Policy.

By us

• We may suspend or terminate your Account, or limit features, immediately and without notice if you seriously or repeatedly breach these Terms, fail to pay, use the Service in a way that could harm us, other users, or a platform, or if we are required to by law or by a platform.
• We may also terminate your Account for any other reason by giving you at least 30 days' notice by email. In that case, we will refund any prepaid fees for the unused period.
• If we terminate your Account for breach, you may not create a new Account without our permission.

After termination

Your right to use the Service ends, and your data will be deleted as described in our Privacy Policy. Sections that by their nature should survive (including Sections 9, 13–15, and 19–26) will survive termination.

23. Changes to these Terms

We may update these Terms from time to time, and we will update the "Last updated" date at the top of this page. If we make material changes, we will notify you by email or in the Service at least 14 days before they take effect, unless the change is required sooner by law or a platform. If you continue to use the Service after the changes take effect, you accept the updated Terms. If you do not agree, you must stop using the Service and may cancel your subscription.

If you have signed a separate written agreement with us, its terms prevail over these Terms where they conflict.

24. Governing law and disputes

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada that apply there, without regard to conflict of law rules. The courts located in Toronto, Ontario, have exclusive jurisdiction over any dispute arising from these Terms or the Service.

Before starting any formal proceedings, please contact us at hello@kittychat.ai. We will try to resolve the dispute informally within 30 days.

If you are a consumer, nothing in this section takes away the protection of mandatory laws of the country where you live, or your right to bring a claim in the courts of that country where the law allows it.

25. Electronic communications

• You agree to receive communications from us electronically, by email or through the Service. Agreements, notices, and other communications we send electronically satisfy any legal requirement that they be in writing.
• We will send you service messages, such as security alerts, billing notices, and changes to the Service, these Terms, or our Privacy Policy. You cannot opt out of these while you have an Account.
• We send marketing emails only where the law allows or with your consent. You can unsubscribe at any time using the link in the email.

26. General provisions

• Entire agreement. These Terms, the Privacy Policy, and any policies or Plan terms we post in the Service are the entire agreement between you and us about the Service.
• Severability. If any provision is found invalid or unenforceable, it will be limited to the minimum extent necessary, and the rest of the Terms will remain in effect.
• No waiver. If we do not enforce a right or provision, that does not waive it.
• Assignment. You may not transfer these Terms without our written consent. We may transfer them in connection with a merger, acquisition, or sale of assets, or to an affiliate.
• Relationship. Nothing in these Terms creates a partnership, joint venture, employment, or agency relationship.
• Language. These Terms are available in several languages. If the versions differ, the English version prevails, unless local law requires otherwise.

27. Contact us

South Korea

For users who are consumers in South Korea, the Act on the Consumer Protection in Electronic Commerce and the Act on the Regulation of Terms and Conditions apply where required. Rights to withdraw a subscription and receive a refund under those laws are not limited by these Terms. Consumer disputes may also be brought to the Korea Consumer Agency (www.kca.go.kr, ☎ 1372).

European Union and United Kingdom

If you are a consumer, you have the benefit of the mandatory consumer protection laws of your country of residence, and nothing in these Terms affects those rights.

California

If a complaint is not resolved satisfactorily, California users may contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs in writing at 1625 North Market Blvd., Suite N 112, Sacramento, California 95834, or by telephone at (800) 952-5210 or (916) 445-1254.

© Peerprinter Inc. 2026. All Rights Reserved.